FAQ

General

How do I sign up?
It’s so easy! Click on the sign up button and then either connect your Facebook account, or enter your email address and create a password. Then start going on better dates!

How do I search for a date experience?
We’ve made it easy for you to discover the best date ideas in your area. Our experiences are sorted into categories: foodie, drinks, creative and active. Either click ‘browse all date ideas’ and then filter by availability and price, or save time by heading straight to the category page you know you’ll like! Remember - all prices shown are for two people.

Can I ask questions before I commit to booking a date?
Yes. If you’d like to contact the date host directly, click ‘contact’ under the host information on the date experience page. Or, there’s a ‘contact us’ button at the very bottom of every page, where you can chat with one of the Datemakers team. We’re always happy to answer any questions!

Do you check the quality of the dates?
Well, of course! We have a team of highly dedicated ‘date testers’ who go on all of our dates to make sure they’re as amazing as we want them to be.

This date looks great, how do I book?
Use the tools on the right hand side of the page to pick a day and time you’d like to go. Bear in mind the host’s availability guidelines, which can be found at the bottom of the date information. Then simply click ‘request to book’! After this, you’ll proceed to the check out. Don’t worry - you will only be charged once the host accepts your request and your date is confirmed. You also have an option here to send a personalised message to your host. 

Will the host ever cancel on us? 
We advise them not to (!), but sometimes illness or bad weather can lead to hosts having to cancel. If they do then you’ll be refunded in full - and expect to hear from us about how we can make it up to you!

Can I cancel my date?
We hate the idea of a cancelled date, so we’ve made it easy for you to rearrange with your host using our Datemakers messaging system. If you can’t reach an alternative time and day with your host, then you can cancel no later than 48 hours before the initial proposed start of date to receive a full refund. This is unless it explicitly says otherwise on the experience page.

Are my bank details safe?
 
Yes, of course. We use PayPal for all of our payments which is the safest way to pay online. The hosts should never ask for any bank details, all of the payments are done automatically. 


Credit codes 

I have Datemakers credit to use. How do I redeem it?
Lucky you! Booking a date with credit works slightly differently. On each date experience page, there is ‘redeem Datemakers credit’ button. Choose your date, click this button and you’ll be lead to a check out page where you enter your unique code. Once you’ve entered your code and bank details, you’ll be contacted by us immediately to arrange when you’d like to go on your date.

I’m booking a date and paying with a credit code. The date costs less than the value of the code. Will my code still be valid for the remaining value?
No. If this is the case, then email us at [email protected] and we’ll issue you another code for the remaining value (your change!).

I have more than one credit code. Can I use multiple codes on a single booking?
No. We want couples to be going on as many wonderful dates as possible, so codes are given out to be used on their own. This means you have an excuse to go on lots of different, unique dates!


Gift cards

I’m buying a Datemakers gift card for someone else. How does this work?
Good choice, our gift cards make the perfect present! Each gift card comes with a unique code that the recipient can redeem on any of our 60 date ideas for two people. After you’ve chosen which value gift card you’d like, proceed to check out with your own delivery details. The gift card will be sent to you for you to personalise, along with some other goodies from us! You do not have to enter any details of the person receiving the gift card.

I have a Datemakers gift card. How do I redeem it?
Lucky you! Gift cards work in the same way as credit codes. On each date experience page, there is ‘redeem Datemakers credit’ button. Choose your date, click this button and you’ll be lead to a check out page where you enter your unique gift card code. Once you’ve redeemed your code (if there’s remaining cost you’ll enter your bank details here), you’ll be contacted by us immediately to arrange when you’d like to go on your date.

Does a Datemakers gift card expire?
No - they have a lifetime to redeem their date!

I’m booking a date and paying with a gift card. The date costs less than the value of my gift card. Will my gift card code still be valid for the remaining value?
No. If this is the case, then email us at [email protected] and we’ll issue you another code for the remaining value (your “change!”).

I have more than one gift card. Can I use multiple codes on a single booking?
No. We want people to be going on as many wonderful dates as possible, so codes are given out to be used on their own. This means you have an excuse to go on lots of different, unique dates!